24-09-2011, 12:45 AM
Hello all,
I live in Toronto, and I just went with 3Web for my internet service. I had a old SB5100 Modem sticking around that I used to test long time ago with TCNiSO / haxoware firmware.
Now, I have a paid 3Web service, and on the modem I have few pieces of information.
Customer S/N (12 CHARACTERS)
S/N: (24 DIGITS)
HFC MAC ID
USB CPE MAC ID
While ordering, 3Web asks you for Customer S/N and HFC Mac ID.
I completly flashed my modem with factory firmware, and made sure that the serial # matches with the one on the box as well as the HFC Mac ID.
All my lights turn on GREEN, but the modem doesn't give me any IP ADDRESS or any internet.
Do you think I need a new modem? I tried calling 3WEb support but they couldn't figure out why I am not getting internet even though all my lights are green. I double checked the serial # and information with them that it matches with the modem.
Anything else I need to do to make this modem LEGIT?
Or do I need a new modem now?
Thanks for your help!
I live in Toronto, and I just went with 3Web for my internet service. I had a old SB5100 Modem sticking around that I used to test long time ago with TCNiSO / haxoware firmware.
Now, I have a paid 3Web service, and on the modem I have few pieces of information.
Customer S/N (12 CHARACTERS)
S/N: (24 DIGITS)
HFC MAC ID
USB CPE MAC ID
While ordering, 3Web asks you for Customer S/N and HFC Mac ID.
I completly flashed my modem with factory firmware, and made sure that the serial # matches with the one on the box as well as the HFC Mac ID.
All my lights turn on GREEN, but the modem doesn't give me any IP ADDRESS or any internet.
Do you think I need a new modem? I tried calling 3WEb support but they couldn't figure out why I am not getting internet even though all my lights are green. I double checked the serial # and information with them that it matches with the modem.
Anything else I need to do to make this modem LEGIT?
Or do I need a new modem now?
Thanks for your help!