Factory mode tool

[podgiekop1]

Hi,

Update: see Update towards end of post

Every time I try to enable factory mode I receive an error msg that the program has to close.

Error is:

AppName: factorytool.exe AppVer: 1.0.0.1 ModName: factorytool.exe
ModVer: 1.0.0.1 Offset: 00004bce

Tool correctly reads the Modem HFC MAC when "Get from SNMP" button pressed

SNMP port field shows 161
Community shows public
Modem: SB4100i
Win XP Pro SP2
MS C++ installed
IP address set to 192.168.100.10

If I try any of the "get" buttons I receive

SNMP: No such name
Error getting HFC MAC
SNMP: No such name
Error getting Ethernet MAC
SNMP: No such name
Error getting USB MAC
SNMP: No such name
Error getting Serial Number

I've attached the error log file.

How do I stop the crashes when trying to enable factory mode?

Thanks

Update:

From another forum: FactoryTool needs to be run in Win98/Me Compatability mode.

That worked, but did not fully solve the problem.
The SB4100i will now go into Factory Mode. However, still unable to Get or Set any details. Set HFC mac either displays a time out error or the Error getting HFC MAC SNMP: No such name error.

Reading other forums I began to wonder if the "comunity string" was not public. This modem was purchased and used in Madeira, so Portugal Telecom may have installed a differnt config file. I downloaded vulture ware docsis editor, however, I don't know how to "read/copy" the config file from the modem to PC. Anyone able to tell me please?

Next, given the above, thought I'd see what happens with a UK supplied SB5100i

It works!

Setting Static IP to 192.168.100.10
TFTPD: Starting...
Setting Factory Mode OID
Successfully set Factory Mode OID!
TFTPD: Read request for file vxWorks.st from 192.168.100.1
TFTPD: Successfully transfered vxWorks.st to 192.168.100.1
Successfully set HFC MAC
Successfully set Ethernet MAC
Successfully set USB MAC
Successfully set Serial Number

Now, I didn't see any of the TFTPD msgs on the 4100i, also the 4100i kept releasing the network connection once Factory Mode was set. It then renewed the connection, but Factory mode was then off again.

Consequently, I believe the config file on the Portugese SB4100i may be the problem. Would be much appreciated if somone would post how to read this so I can check the docsDevNmAccessCommunity string.

Cheers
PS: I'm posting this on SBHacker too now I've made some progress.

BEEN ETTING SAME ERROR MESSAGES HOW CAN I TELL IF MY MODEM IS UK MODEL